According to the Education Act § 4 7-8 should be written procedures on handling complaints in each school.
If you have a complaint about something, do the following:
At our school, we want to encourage that complaints about the business or its staff in the first instance be addressed directly with the personnel it touches.
If you are after contact with staff still have a complaint, then contact the principal. Rector investigates and reconnects within a week.
If you are still not satisfied, you can contact the principal Al-Kowneyn training center that has overall responsibility for Kista International School. The principal reached in email@example.com
In the fourth place,
As a final option, you can turn to the School Inspectorate firstname.lastname@example.org or 08-586080 00